User-Centered Research
Conducted in-depth analysis of user needs, pain points, and behaviors when interacting with shared space reservation systems.
A comprehensive UX research case study analyzing shared space reservation systems and uncovering key design requirements for design systems.
Conducted in-depth analysis of user needs, pain points, and behaviors when interacting with shared space reservation systems.
Evaluated existing shared space reservation systems to identify strengths, weaknesses, and opportunities for improvement.
Discovered key requirements for building scalable, accessible design systems for shared space reservation services.
This research project explores the complex landscape of shared space reservation systems, examining how users interact with these platforms to book offices, meeting rooms, and similar spaces. Through user research, this study uncovers critical insights into user expectations, behaviors, and pain points in the reservation process. The research synthesizes findings into actionable design requirements for creating effective shared space reservation interfaces.
Key insights center on searchability, discoverability, and flexibility in reservation interfaces, as well as conflict prevention during space handoffs, providing actionable recommendations for designers and developers working on shared space reservation systems or similar booking platforms.
Users often know what space they want to reserve and desire efficient search capabilities rather than browsing
Information architecture must prioritize clear visual communication of availability, time slots, and location details
Systems should support multiple reservation methods including mobile apps, web interfaces, and on site QR codes
Users want to see detailed information about spaces (e.g., amenities, capacity) before making reservations
Systems should provide guidelines and suppport for smooth transitions between users to avoid awkwardness and conflicts
Users value fairness; systems should fascilitate equitable access and allow forfeiture of unused time
Read the complete research paper detailing the methodology, findings, and design recommendations for shared space reservation systems.