A comprehensive UX research case study analyzing library reservation systems and uncovering key design requirements for design systems.
Conducted in-depth analysis of user needs, pain points, and behaviors when interacting with library systems.
Evaluated existing library reservation systems to identify strengths, weaknesses, and opportunities for improvement.
Discovered key requirements for building scalable, accessible design systems for library services.
This research project explores the complex landscape of library reservation systems, examining how students, faculty, and staff interact with these systems to book study spaces, equipment, and resources. Through systematic analysis and user research, this study uncovers critical insights into user expectations, accessibility requirements, and the foundational elements needed for effective design systems.
The findings highlight the importance of consistency, discoverability, and flexibility in reservation interfaces, providing actionable recommendations for designers and developers working on library systems or similar booking platforms.
Users expect uniform patterns across different reservation types and library locations
Information architecture must prioritize availability, time slots, and location details
Systems must accommodate diverse user needs including screen readers and keyboard navigation
Majority of users access reservation systems on mobile devices during peak hours
Users need immediate confirmation and clear status updates throughout the booking process
Support for recurring reservations and group bookings enhances user satisfaction
Read the complete research paper detailing the methodology, findings, and design recommendations for library reservation systems.